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Frequently Asked Questions


Help Centre

FAQ

PAYMENTS

The deposit for your holiday is 40% of the total holiday cost. When a special offer airfare is used a higher deposit may be required and you will be made aware of this at the time of booking.

Your balance payment is due 70 days before you travel. Your  invoice will show exactly what date your balance payment is due and can be found on the Price Breafsown sections of your invoice listed as 'balance due by'.

You can pay your deposit or balance by the following methods:

Online:

Please go to Client login on the homepage of our website, www.falconandsachz.com where payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. Payments can also be tracked on our secure website.

Bank Transfer:

Please go to Client login on the homepage of our website, www.falconandsachz.com where payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. Payments can also be tracked on our secure website.

By Post:

Please go to Client login on the homepage of our website, www.falconandsachz.com where payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. Payments can also be tracked on our secure website.

We have discounted contract fares with many airlines which run International routes from the UK to our destinations. If travelling to a destination from a country other than the UK, our Clients usually book these flights themselves. Once in a destination, it is important that we manage all of the arrangements (as far as possible) – internal flights, accommodation, transfers, guiding and excursions – so that we can ensure a seamless holiday.

We will confirm your itinerary and send you an invoice for a 20% non-refundable deposit. We will also send you a booking form and it’s important for you to put travel insurance in place at this stage. (Our booking form, with full terms and conditions, can be downloaded from our website.) If you want you can also purchase travel insurance form our website at a discounted price.
On receipt of your deposit payment we will send you some background information to help you prepare for the holiday. This will include outline medical advice, visa advice, packing advice, reading lists among other documents.
Eight weeks prior to travel we will send you a balance invoice. On receipt of full payment we will issue tickets and hotel vouchers and will send you these together with a final itinerary, which includes more detailed travel notes and contact numbers.

SINGLE & SOLO SUPPLEMENTS

Many if not most hotels around the world charge extra per person for a single-occupancy room that for a shared twin room. This is because the cost of maintaining a room for an individual can be as high as it is for two. Also in practice, many single-occupancy rooms are the same as twin / double rooms.

'Single' traveller is someone occupying a single room while travelling with other people, for example a single person on a group tour. A 'Solo' traveller is someone travelling on their own.

PROTECTION

The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. The packages are 100% financially secured with the Travel Trust Association. Click on the 100% financial guarantee on our home page.

ATOL Protected Holidays

All holidays booked with a flight component are ATOL Protect4ed

Your financial protection: ATOL LICENCE T7448

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

All the flights and flight-inclusive holidays [in this brochure/on this website] are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/atolcertificate.

Complaints

We're sorry to hear that you have not enjoyed every aspect of your holiday. We hope that we are able to resolve this. If you have a complaint while on holiday with us, please ensure you inform your Falcon and Sachz representative or the accommodation management immediately. If we cannot resolve the problem on your holiday, you must notify us of your claim within 28 days of your return from holiday. For Airline complaints please contact the carrier or provider. To make a complaint, you can contact us by post or via email (enquiry@falconandsachz.com). Please provide as much information as possible, including your booking reference and holiday dates where applicable.

You can write to us at: Customer Support

PO BOX 72740, SW19 9HZ, United Kingdom

Or Email us on enquiry@falconandsachz.com

Before departure

Travel documents will be sent approximately two weeks prior to departure (third party suppliers' policies may vary), unless your booking is made within six weeks of departure, in which case final documents will be sent as soon as possible.

If you are travelling on a group tour, you will receive a detailed itinerary with your travel pack. If travelling on a private basis, you will receive your detailed itinerary with your confirmation invoice.

 

Your travel pack will contain your final itinerary, your airline tickets (which will usually be e-tickets), a leather wallet, leather luggage tags, your tour notes and hotel vouchers if required.

 

If a group tour does not reach its minimum numbers, we will either offer for you to take your holiday on a private basis (which mayor may not involve a supplement), or you will be fully refunded.

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