Frequestly Asked Questions - Falcon & Sachz

Camel Caravan

Frequestly Asked Questions


What is the cost of Falcon and Sachz holiday?

The deposit for your holiday is 20% of the total holiday cost. When a special offer airfare is used a higher deposit may be required and you will be made aware of this at the time of booking.


When is my balance payment due?

Your balance payment is due 70 days before you travel. Your  invoice will show exactly what date your balance payment is due and can be found on the Price Breakdown sections of your invoice listed as 'balance due by'.


How can I pay?

You can pay your deposit or balance by the following methods:



Please go to Client login on the homepage of our website,   where payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. Payments can also be tracked on our secure website.


Bank Transfer:

If you would like arrange your payment by bank transfer please contact our After Sales team on 02084071784:


By Post:

Payments can be made by cheque made payable to 'Falcon and Sachz Ltd Trust Account' and sent for the attention of the Accounts Department to Falcon and Sachz ltd, 4 Martin Court, 48 Pelham Road, Wimbledon, SW19 1NP, UK. We would ask that your booking reference is written clearly on the reverse of the cheque.

Payments can also be made by debit or credit card by completing the payment form enclosed with your invoice and sent for the attention of the Accounts Department to Falcon and Sachz ltd, 4 Martin Court, 48 Pelham Road, Wimbledon, SW19 1NP, UK.  Please note that credit card payments will incur a 2% handling fees.


Which airlines do we work with?

We have discounted contract fares with many airlines which run International routes from the UK to our destinations. If travelling to a destination from a country other than the UK, our Clients usually book these flights themselves. Once in a destination, it is important that we manage all of the arrangements (as far as possible) – internal flights, accommodation, transfers, guiding and excursions – so that we can ensure a seamless holiday.


What happens when I give you the go ahead? 

We will confirm your itinerary and send you an invoice for a 20% non-refundable deposit. We will also send you a booking form and it’s important for you to put travel insurance in place at this stage. (Our booking form, with full terms and conditions, can be downloaded from our website.) If you want you can also purchase travel insurance form our website at a discounted price.

On receipt of your deposit payment we will send you some background information to help you prepare for the holiday. This will include outline medical advice, visa advice, packing advice, reading lists among other documents.

Eight weeks prior to travel we will send you a balance invoice. On receipt of full payment we will issue tickets and hotel vouchers and will send you these together with a final itinerary, which includes more detailed travel notes and contact numbers.


Single & Sole Supplements

Why do I have to pay more for my holiday if I am a single traveller?

Many if not most hotels around the world charge extra per person for a single-occupancy room that for a shared twin room. This is because the cost of maintaining a room for an individual can be as high as it is for two. Also in practice, many single-occupancy rooms are the same as twin / double rooms. 

What is the difference between 'Sole' supplement and 'Single' supplement?

'Single' traveller is someone occupying a single room while travelling with other people, for example a single person on a group tour. A 'Sole' traveller is someone travelling on their own.



When will I get my tickets?

Travel documents will be sent approximately 2 weeks prior to departure, unless your booking is made within 6 weeks of departure, in which case final documents will be sent as soon as possible.



Is my holiday protected?

The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. The packages are 100% financially secured with the Travel Trust Association. Click on the 100% financial guarantee on our home page.


Holidays to Europe
Holidays to India
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©2011 Falcon and Sachz specialises in Group Tours and Holidays to India and Europe.