Cookies & Privacy policy

Cookies from Falcon and Sachz Limited

Cookies are text files stored on your computer when you visit certain web pages. At Falcon and Sachz Limited we use cookies to recall you when you return to our site, to evaluate where people are visiting our site from, and to support with our online bookings process. Cookies are not harmful to your computer, and we do not store personally classifiable information such as credit card details in cookies we create.

How to modify your browser settings to decline cookies?

How to change cookie settings on a PC?

 Internet Explorer                               

  • Choose Tools and then Internet Options
  • Click the Privacy tab
  • Move the slider to choose your preferred settings                

Google Chrome                  

  • Click on the Tools menu and select Settings
  • Click "Show advanced settings" and locate the "Privacy" section, and choose the "Content settings" button
  • In the "Cookies" section you can choose your preferred settings   

Mozilla Firefox                   

  • Click on Tools, then Options
  • Select Privacy
  • Select Cookies and choose your preferred settings

Safari                      

  • Go to the Safari pull down menu
  • Select Preferences and then the "Security" tab
  • Under "Accept Cookies", set it to accept, reject, or selectively accept cookies

Performance

'Performance' cookies collect information about how you use the Falcon and Sachzwebsite, such as which pages you visit and if you experience any errors. Performance cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the Falcon and Sachz website works, understand what interests you and measure how effective our advertising is.

We use performance cookies to:

Gather statistics on how our website is used

See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)

Help us improve our website by noting any errors that happen

Cookies we have defined as 'performance' cookies will NOT be used to:

Gather information that could be used to advertise products or services to you on other websites

Remember your preferences or username after your visit to our website

Target adverts to you on another website

Social media

We offer a share page widget on all of our web pages for Facebook, Twitter and Google+. This allows you to easily share holidays or travel related information that you are interested in with your friends, family and social networks.

These sites may set a cookie when you are logged into their services. Kuoni has no control or liability over these cookies set, so you should check with the relevant third party’s cookie policy for more information.

Targeting

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

We use 'targeting' cookies to:

Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites

Measure the effectiveness of online marketing campaigns so we can bring you the most relevant holiday offers possible and limit the number of times an ad is shown to you

Functionality

'Functionality' cookies are used to help you use the Falcon and Sachz website, provide services and remember settings to improve your visit.

We use 'functionality' cookies to:

Remember your preferences, such as departure date, destination or the number of passengers travelling on your holiday

Remember if we've already asked you if you want to fill in a survey

Cookies defined as 'functionality' will not be used to:

Target you with adverts on other websites

Protecting your information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

Falcon and Sachz’s Privacy Policy

We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

What personal information do we ask for?

Whether you are booking a holiday, requesting a brochure, or joining our Online Newsletter, we will ask for your name, your postal address, your telephone and e-mail address.

If you are booking your holiday online, we'll also need your credit/debit card details (including card number, cardholder name, expiry date and start date for Mastercard) in order to take payment and confirm the booking on-line. If you're paying by debit card, we may also need to take the start date and issue number of the card.

How does Falcon and Sachz’s use this personal information?

Brochure requests & online newsletter:

We need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in. You will be given the opportunity to opt-out of receiving occasional marketing information from Falcon and Sachz’s. Also to opt out you can email us on enquiry@falconandsachz.com

If your name or contact details have changed, please send your new contact details to: enquiry@falconandsachz.com

If you no longer want to receive Falcon and Sachz’s  marketing information, please reply to our email asking us to remove you from the mailing list, or send your customer reference, full address and email to enquiry@falconandsachz.com

Online Bookings:

We need your name so we can confirm these details to the relevant hotels, airlines etc. who the booking is for.

We also need your address so that we can send you a confirmation invoice as well as your travel documents and in case we have to write to you about any part of your booking in advance of your holiday.

We would need your telephone number and e-mail address in the unlikely event that we need to contact you urgently about your booking.

We may also use this information to let you know about any special offers/promotions we think would be of interest to you.

You will be given the opportunity to opt-out of receiving such information by emailing us on enquiry@falconandsachz.com

We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the Falcon and Sachz site further.

We need your credit card details so that we can collect payment for your booking.

Information you supply to us will be passed to our suppliers (such as airlines, hotels, transport companies) and agents only where necessary for the purposes of booking your holiday. This may include the transfer of information outside the EEA (European Economic Area).

Will Falcon and Sachz disclose any of this personal information to third parties?
Falcon and Sachz will only disclose your name and booking details/holiday proposal to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

How does Falcon and Sachz protect customer information? 

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.

We also have a Firewall (security software) in place to protect our internal information from the Internet.

Our Data Protection Policy

If we collect any data about you, this is held under the UK Data Protection Act. We will not pass on any information about you to any third parties unless it is to contact you directly about any booking you have made with us. Those on our emailing lists may elect at any time not to receive any future marketing information from us, to have their details blocked from our mailing lists, or to request details of the personal information held.

Data Protection Privacy Policy

For the purposes of the Data Protection Act 1998, we are a data controller. This privacy policy sets out how Falcon and Sachz Limited (we, us) collect and use the personal information (“personal data”) you provide us with directly or through use of our website. Personal data is information which is capable of identifying an individual. This privacy policy may be amended or added to from time to time. The latest version will appear on our website. We will only process personal data as set out in this privacy policy (as added to or amended) or otherwise informed to or agreed by you or as we are permitted to do in accordance with the Data Protection Act of 1998.

In order to process your booking or respond to an enquiry, we need to collect personal data from you. As referred to below, our websites uses “cookies” which will also collect personal data. Depending on what’s required, the personal data we collect may include names and contact details, credit / debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated.

Suitable personal data will be passed on to the relevant suppliers of your preparations / any Third Party Supplier / any other third party (including banks and/or credit card issuers) who need to know it so that your holiday can be delivered. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. On occasions, we may use other companies to provide services on our behalf, such as mailing newsletters and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take suitable steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services. If we cannot pass personal data to the relevant suppliers / Third Party Supplier / any other third party, whether in the EEA or not, we will be unable to fulfil you’re booking. In making your booking, you consent to personal data being passed on to the relevant parties.

Your personal data may be stored, used and otherwise processed within the UK and / or any other country / countries of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside 

the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday.

We would also like to store and use your personal data for future marketing purposes (for example, sending you a newsletter or other marketing material). All personal data you give us will be kept but we will use only names and contact details for marketing purposes (unless you have told us that you do not wish us to do so). If you would prefer not to receive any promotional materials from Falcon and Sachz Limited you may inform us at any time and we will remove your details from future mailing lists and promotions.

In common with most websites, our websites uses cookies. A ‘cookie’ is a small data file which our website server stores on your computer in order to collect information about your visit and to remember you when you visit again at a later date. The main purpose of a cookie is to identify users and to personalise their visit by customising web pages for their use. We may also use third parties who will collect non-personally identifiable data (such as the IP address of a user’s computer) to analyse site visits and carry out other similar activities. In the course of doing so, they may place their own cookies on your computer so that they can collect information about your visit. You may if you wish disable or delete such cookies through your internet browser. However, doing so may mean you will be unable to access our website or parts of it, your experience of our website may be adversely affected and/or you may not receive information which is relevant to your personal interests.

We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.

You are generally entitled to ask us (by e-mail or letter) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal data which we are processing is inaccurate or incorrect please contact us immediately by calling 020 8407 1784, by emailing enquiry@falconandsachz.com , or by writing to Falcon and Sachz Limited at PO Box 72740, SW19 9HZ, UK.
 

Our cookie policy

The cookies used on falconandsachz.com are:

Google Analytics tracking cookie – used to analyse user actions on the Falcon and Sachz Limited website(s).

ASP.Net session cookie - This cookie sanctions our web servers to react to your actions on our websites. The websites wouldn't work for you without it.

DoubleClick tracking cookie – to further investigate the sources of traffic to the Falcon and Sachz Limited website.

Google Analytics Advertising cookie - used by first-party & third-party vendors, this helps tracks user activity and history across all browsers to fix demographic information. All this information is anonymous, as it is non-personally classifiable information.  

Response Tap cookie – to review the source of mobile and telephone calls made to Falcon and Sachz Limited.

Managing cookies

Google Chrome: Select Tools in the top navigation bar in your browser, and select Options then the Under the Hood tab, Privacy then Content settings.

Mozilla Firefox: Select Tools in the top navigation bar in your browser, and go to Options, then select Privacy and click on Cookies.

Safari: Select the cog icon in the top navigation bar in your browser and select Preferences, then Security to access cookie options.

Internet Explorer: Select Tools in the top navigation bar in your browser, and go to Options then Privacy to adjust the cookie settings.

You are able to opt-out of Google Analytics Advertising cookies by implementing a browser add-on here.

 

Will Falcon and Sachz use the information I give for direct mailings?

Yes, but only on a small scale and we try to make sure they only contain information you wouldn't want to miss! If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service either use the opt-out boxes on the online registration/booking form or alternatively, please write to us at the address below.

If you have any questions relating to our privacy policy, or, if at any time you believe that Falcon and Sachz has not adhered to this privacy policy please let us know by sending an e-mail to enquiry@falconandsachz.com. Alternatively write to us at 4 Martin Court, 48 Pelham Road, Wimbledon, SW19 1NP.

Privacy Policy

In a few areas on the Falcon and Sachz Ltd website, we ask you to provide information that will enable us to provide you with information after your visit. We generally request information from you through our enquiry forms. In each of these instances we ask for your name, email address and other personal information that will be needed to supply the service you require.

The information you provide will be kept confidential and will be used only to support your relationship with Falcon and Sachz Ltd; the information will not be disclosed or sold to any outside organisation.

We may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to keep you informed of other products and services by email. However, you can always send us an email (at enquiry@falconandsachz.com ) at any time if you change your mind.

 

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