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Cancellation Policy

Quick summary of “If you cancel your holiday”

You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail, fax or e-mail from the 'lead name' on the booking or your Travel Agent, must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges shown in the grid below.

 

Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.

Important: Certain travel arrangements (e.g. Apex Tickets, Airline Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Holiday cancellation charges

Period before departure within which notice of cancellation is received by us in writing. Percentage of total booking price ** Percentage of total booking price**

More than 60 days Loss of deposit
45-59 days 50%
35-44 days 75%
22-34 days 90%
Less than 22 days 100%

** Where the standard deposit is increased to secure specific facilities or extras, which are non-refundable in whole or part, then the scale of cancellation charges will be based on the percentage of the cost of all other arrangements, or loss of deposit, as applicable, and the non-refundable charges will be added to that cancellation charge to give the total charge. Please note that a different scale of cancellation charges will apply to some products such Airline Ticket, Cruises and Charters.

Our cancellation charges are a percentage of the total holiday cost, (not including your insurance premium). These charges are based on how many days before your departure we receive your cancellation notice and not when your correspondence was sent to us.

Please note : that any amendment charges are non-refundable. For insurance premiums, you should refer to your insurance provider's cancellation policy.

Please note : that, in the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to us.

Please note : if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single room supplements. In cases where cancellation charges made by our suppliers are higher than the cost of the deposit, we may pass the charge on to you. Please ask for full details and we will notify you of the specific charges applicable to your booking.

For more details please refer to our Terms and Conditions

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